Planet Fitness has 1500 clubs in 49 states, Latin America and Canada. The company prides itself as a Judgement Free Zone® for its members. Also, the company offers a more inviting, intimate fitness experience than those offered by larger, sprawling clubs.
If you are interested in fitness and have some customer service experience, Planet fitness is a great place to start your fitness career.
Planet Fitness Application
You can complete a Planet Fitness application in person at one of their franchised locations, or fill one out online. The company’s online applications are less intimidating than those from many other health clubs, just like the clubs themselves.
About the Company
Planet Fitness opened its first club in 1992 in Dover, New Hampshire. By 1997, it opened its first franchise in Altamonte Springs, Florida. By 2015, it had 1000 clubs, and opened its first club outside the U.S., in the Dominican Republic, that same year. Then, in 2017, Planet Fitness had as much as 10 million members.
Chris Rondeau, the CEO of Planet Fitness, started with the company in 1993 as a front-desk agent in Dover and worked his way up the corporate ladder.
When you complete a Planet Fitness application, you may be signing up for a career at the company and not just a job, since the company likes to promote from within.
Most the company’s help-wanted ads for club positions indicate that current and previous Planet Fitness employees are preferred for assistant manager, manager, and other supervisory positions.
Health Club Jobs
There are several position types. Let’s look at each one.
Member Services Representative
A member services representative greets guests and members as they enter the club. As an MSR, you’ll sign up new members, answer phones, check members into the computer system, update member accounts, and solve member questions. (If you can’t satisfactorily solve a member’s question, refer it to a manager or assistant manager.)
Like other positions with the company, you must be 18 years old or older and have a high school diploma or GED to apply for the member services representative job. Similarly, you’ll need previous customer service experience, a perky personality coupled with computer skills if you want to be hired.
Crew members are entry-level employees who handle several duties at Planet Fitness. They pleasantly greet members and guests and work the front desk at the club. Front desk activities include answering phones, checking members in and signing up new members, and answering customer questions.
You’ll also be asked to help clean the club as necessary.
Additionally, to fill out a Planet Fitness application for a crew member and have it seriously considered, you should have customer service or hotel/hospitality experience, and have excellent computer skills. Applicants should be 18 years old and be a high school graduate or have a GED.
Closer (Overnight Crew Member)
A closer must meet all the requirements for member services representative and perform all the same duties. However, a closer is also responsible for closing a day’s accounts and preparing a correct bank deposit of the payments received on that day.
Front Desk Agent
A front desk agent job at Planet Fitness may be permanent or seasonal. (Seasonal jobs are dependant upon marketing promotions the company offers to new members or busy periods at a particular club.)
In addition, you’ll greet members and answer questions, sign up new members, answer phones and resolve any customer problems (or refer the member to a manager who can help them.) Front desk agents also take prospective customers on tours of the club.
Requirements for a front desk agent include previous customer service experience, an interest in fitness and health, plus problem-solving, listening, and computer skills. Similarly, they should be 18 years old and have a GED or high school diploma.
Fitness trainer job descriptions vary slightly, depending on the location. A Planet Fitness trainer is responsible for the group fitness program at each location. The trainer instructs new members on how to use equipment and teaches them several simple exercises to help meet their fitness goals.
A trainer not only creates bi-weekly updates to exercises and routines for members but also develops class requirements according to member traffic and the size of the club.
Trainers also fill in at the front desk as needed, answering phones, assisting members, conducting tours, and signing up new members.
Fitness trainer candidates must have CPR certification and a Nationally Certified training certificate, and be at least 18 years old with a high school diploma or GED. Some locations require trainers to be bilingual.
Planet Fitness custodian positions may be full-time or part-time, and they may involve cleaning a certain portion of the gym, or the gym as a whole. The particular duties are different for each location or shift in a location.
Generally speaking, the custodian cleans and sanitizes gym floors and equipment, restocks paper products, and reports broken or missing equipment or supplies to the manager.
You must have previous custodial experience, be at least 18 years old, and have a high school diploma or equivalent or GED to apply for a custodian job at Planet Fitness.
The physical requirements of the job include standing and walking, the ability to climb, balance, and crouch or kneel, lifting objects of 50 pounds or less, and occasionally encountering toxic chemicals.
Part-time positions may require that custodians not only clean the cardio area, black card spa, locker room but also other specific areas.
There are also a few different types of management positions.
A Planet fitness club manager oversees all operations, including hiring, training, and scheduling employees. The manager creates a pleasant atmosphere for all guests, members, and staff. The manager’s ultimate goal is to create a club that adheres to the core values of Planet Fitness, including the creation of a Judgment-Free Zone® for all members.
The manager processes all weekly and bi-weekly employee payroll and addresses any employee disciplinary issues or other employee concerns. The manager terminates poor-performing workers if necessary. You’ll also prepare human resources forms to send to the Corporate Payroll department.
Managers make bank deposits every day, authorize refunds, expenditures and track all daily finances for the club. They also train staff for any local or national marketing promotions.
As a manager, you’ll be required to work at the front desk as needed. You’ll check in members, answer questions, take guests on tours, and answer the phone.
You’ll close the gym, and open it the next day. You will oversee cleaning and equipment maintenance, and assign employees to help with those tasks. Managers ensure the club is safe for all members, employees, and visitors.
Planet Fitness managers are usually promoted from club assistant managers. To be a manager, you must have exceptional customer service skills in any industry, but prior fitness industry experience is preferred.
Computer experience with Microsoft Suite and CPR certification is required. All manager applicants must be 18 or older and have a high school diploma or GED. You must be able to lift 50 pounds and alternate between walking and standing all day. You may need to use products containing or encounter such products during the workday.
An assistant manager helps the club manager when necessary. You make sure member services representatives are providing a pleasant experience for customers. You must resolve any issues members have with the club equipment, protocol, or other concerns.
You’ll also be required to perform all front desk duties. This includes checking in members, signing up new members, answering phones, and taking prospective members on club tours.
Assistant managers help the manager track weekly, monthly, and annual reports. They fill in for absent employees as needed. They also help ensure the club is clean and that the equipment is well-maintained.
To qualify as an assistant manager, you must have previous experience as a Planet Fitness member services representative and have an outstanding work record. Also, you must have a computer and problem-solving skills. Personality-wise, you must be enthusiastic and energetic. You should have excellent listening and supervisory skills.
Of course, assistant manager applicants must be at least 18 years old, with a high school diploma or GED. You must be able to lift up to 50 pounds when needed, and stand and walk during your shift.
In general, accountants, marketing professionals, and other people interested in corporate positions can apply through the company’s website for positions at the world headquarters in New Hampshire or at regional locations to work with franchisees.
Occasional corporate openings are available in finance, information technology, operations, real estate, vendor management, operations, administration, and franchise development.
Recent open positions included video producer at the New Hampshire headquarters. Likewise, this job entails producing internal videos, TV commercials, and online content for Planet Fitness. The requirements also include a Bachelor’s degree in art together with graphic design, or equivalent experience.
A local corporate job opening for Regional Operations Manager in Bayonne, New Jersey, involves analyzing financial and performance statistics for clubs in urban New Jersey and working on ways to improve profitability. Furthermore, a Bachelor’s degree and experience managing budgets, inventory and analyzing Key Performance Indicators are necessary.
Corporate jobs come with medical and dental insurance too. Also, short and long-term disability, 401(K)s, term life insurance and vacation and holiday pay.