Employment at Aetna
Aetna Inc. is a diversified health care benefits company founded in 1853 in the United States. It is a direct descendant of Aetna (Fire) Insurance Company from Hartford, Connecticut, and a constant member of the Fortune 500 list. The company’s operations are divided in three business segments: Health Care, Large Case Pensions, and Group Insurance. Aetna offers many health insurance products and related services, including medical, pharmacy, dental, and behavior health, Medicaid health care management services, Medicare supplement plans, group life insurance, disability plans, and also health information technology products and services. They provide health care insurance and benefits to all segments of the population, including college students, employer groups, part-time and hourly workers, Governmental units, labor-groups, and expatriates. Aetna’s Health Care segment offers medical plans, dental plans, behavioral health plans and vision plans both for private funded policies and for employer-funded ones. It also offers health saving accounts (HSAs) and consumer-directed health plans through the Aetna HealthFund. Aetna Life Insurance Company has a great variety of Medicare and Medicaid products and services, such as Medicare Advantage plans, Medicare Supplement plans and prescription drug coverage, and participates in subsidized Children’s Health Insurance Programs (CHIP). Through its Group Insurance segment, Aetna offers Life Insurance plans, Disability Insurance plans, and Long-Term Care Insurance products. The Large Case Pension segment includes a variety of retirement products and plans, such as pension and annuity products, primarily for tax-qualified pension plans.
Just like most insurance companies’, Aetna’s history includes a great variety of fines, lawsuits, and settlements. In 1999, a jury in California awarded the largest punitive damages at the time against a health care benefits company, of $116 million. Aetna Life Insurance Companywas found guilty of “malice, oppression, and fraud” because one of its subsidiaries delayed approving treatment for a cancer patient, and whose widow claimed that her husband died because of it. They eventually reached a settlement in 2001. This is not the only time Aetna was in the public eye. In 2000, the head of a New Jersey non-profit organization disclosed that from around 1853 to 1860, the company issued life insurance policies to slave-owners which covered the lives of their slaves. The problem with these policies was the fact that the slave-owners themselves were the beneficiaries. Aetna acknowledged this and publicly apologized.
Aetna grew throughout the years and became one of the largest health and life insurance companies in the United States. There are around 50,000 Aetna employees throughout the country, all from different backgrounds and ethnic communities, 75% of whom are women. Aetna’s headquarter is still in Hartford, Connecticut, but they have available positions throughout the country. The company offers more than 100 types of Aetna jobs, and competitive salaries and benefits.
There are many reasons for which someone may want to pursue Aetna careers. One them is the fact that they offer a wide range of telecommuting Aetna jobs, from consultants to managers. Another reason is the fact that there are many great Aetna employment opportunities for registered nurses in health care related activities, such as consultants or case managers. They are not exactly nursing jobs from home, meaning there is no actual patient care involved, but they all require some experience in the field, aside from the needed nursing qualification. If you want to work at Aetna, any medical related work experience is important.
Aetna employment opportunities are easily found on the company’s official site, www.aetna.com, or directly on the Aetna careers page:here. The Aetna application process is very similar to all online application processes. It all begins with the Aetna job search. You can do so in two different ways:
- By using a keyword, like nursing, finance, or behavioral health;
- By entering a text that describes your ideal job description, the skills and competencies you have, or even samples from your resume to see if there are any available positions that match them.
You can do the Aetna job search by keywords and text samples combined. You can also narrow your search of Aetna careers by:
- Job group;
- Full time or Part time;
- Regular or temporary employment;
- Potential telework positions;
- Date of posting.
Once you have found the Aetna jobs you want, place the mouse on the blue Req# number to see the position’s summary. If you want to learn more about it and to eventually apply, you have a link inside this box that will take you to the job description and duties page. Read carefully all the listed information and, if you want to apply to one of these Aetna careers, click one of the orange buttons on the left side of the page, above or below the text.
You will now be required to create an account, if you don’t already have one, in order to complete the Aetna job application online. This is a simple process and will only take you a few short minutes. Once you have done this, you will be asked to choose between creating your profile directly into the Aetna application system, and using LinkedIn as a source. You can choose either option. But if you want to pursue Aetna careers in management, it might be a good idea to create a LinkedIn profile if you don’t have one already.
After this step, you will be asked to submit your resume, either by uploading it from your computer, or by writing it in the box. You will be able to preview the format of your resume before going through the next step, so if you are unhappy with the way it was uploaded, simply copy / paste it in the designated box. This way you can adjust it.
Now that you have submitted your resume, you need to write your personal information: full name, address, and phone numbers, both home and mobile. Check to see if your information are correct, especially your phone numbers, and check for any spelling errors. As you might have guessed, the next step is to briefly write about your former work experience. The system already has some examples on this page, and you can edit them by clicking on the orange button on the right. You are only required to state the job’s title, the employer’s name, the start and end year, and to specify by a simple click which is the most recent. If you have had more than 4 jobs in the past, 4 being the number of preset boxes, you can add more.
Now it’s the time to write about your education: the name of the school, the major or area of study, degree, GPA, graduation year, and which is most recent. You can add more than one or you can only mention the highest form of education, if the others don’t have any relevance to the Aetna career you are applying for. This information is already detailed in the resume you just uploaded.
The next thing you will be required to say is where from you heard about Aetna jobs. You can choose one of many options, such as advertising, print or web, a friend, an Aetna employee or a relative, and college recruiting. After answering this, you will be asked if you have ever worked for Aetna or one of its subsidiaries before.
It seems that all health related companies ask questions about ethnicity background and disability in their jobs and employment forms. It is the same for Aetna jobs. You will be politely asked to state your gender, race and ethnic group, as well as state whether you are a protected veteran or you have any physical or psychological disabilities. Of course you can choose not to answer, and this will not affect your Aetna application process in any way. At the bottom of the last form of the Aetna application process you will be required to write your name and the current date.
Next you will have to answer a few questions:
- Your desired compensation for this Aetna career;
- If you are presently authorized to work for any employer in the United States;
- If you will now, or in the future, need sponsorship for employment purposes (e.g., H-1B or green card);
- If you are willing to relocate;
- If you would consider working a part-time schedule;
- If you are interested inTelework Opportunities;
- If you have ever been employed by a Federal government entity or a State or Local government entity in the past two years.
After answering these questions, you will be required to press the submit button and you are done. You have successfully applied to an Aetna career.
Minimum Age for Employment at Aetna
Most Aetna careers require some level of work experience and education, mostly due to the complexity of the health care system. This industry is also very well regulated and, although Aetna doesn’t specify any age requirements, some regulations do apply to some of the available positions, so you might want to check if there are any age requirements for the one you are pursuing. As a general rule, you must have a work permit to qualify for any of the Aetna jobs, which means you have to be at least 18 years old if you want to work at Aetna.
Aetna Hours of Operations
Aetna’s hours of operation are different from one type of job to another. Since there are more than 100 types of Aetna jobs, in different fields, some of them have different schedules.Aetna careers in Customer Service have a regular schedule, 8:00 a.m. to 5 p.m., Monday through Friday. Aetna’s nurse consultants who work from home, for example, work from 11:30 a.m. to 8 p.m. ET. All the Aetna careers mention the Aetna schedule in the job description and duties section
Aetna Careers and Income
There are plenty of options if you want an Aetna career. From Aetna customer service jobs, to Aetna nursing jobs from home, to management, to IT, Aetna jobs are readily available. Aetna employment is all about taking care of their people, and this easily shows in the flexibility of the schedules, and in its desire to accommodate all those who want to work from home.
Available Aetna jobs are: Registered Nurse – UM Nurse Consultant, Customer Service Representative, Claim Benefit Specialist, Administrative Assistant, Underwriter, Registered Nurse – Case Representative, Social Worker, Customer Care Manager, Clinical Care Manager, and many more. The easiest way to find out and go through all the up to date listings is to go to Aetna’s official page, www.aetna.com, to view the Aetna careers page.
Aetna Registered Nurse – UM Nurse Consultant Job Description and Dutiesw
This is an Aetna work at home position, part of the Aetna nursing jobs, which requires an Aetna employee login for each consultant to be able to work in the system. An Aetna Registered Nurse – UM Nurse Consultant’s job is to review and facilitate the appropriate healthcare services and benefits for the company’s members. This Aetna job is available for nurses from any region or city, being a telecommute position. There are, of course, some additional requirements for anyone interested in these Aetna jobs that have to do with the internet connection, which needs to comply with these specifications:
- A separate wired Internet connection;
- A minimum download speed of 6MB;
- A minimum upload speed of 1MB;
- Satellite and other wireless Internet are not supported.
The duties and responsibilities of anAetna Registered Nurse – UM Nurse Consultant are, according to Aetna’s official recruitment page:
- Utilizes clinical skills to coordinate, document and communicate all aspects of the utilization/ benefit management program;
- All aspects of the utilization process require adherence to URAC standards, various laws and regulations and company policies and procedures.
The main requirements and qualificationsfor anAetna Registered Nurse – UM Nurse Consultantare, according to the company’s official recruitment page:
- An RN with unrestricted active license;
- At least five years of acute hospital care;
- A Bachelor’s degree or equivalent experience;
- 3+ years of nursing, medical or surgical care, or clinical experience;
- 1+ years of utilization review and / or utilization management.
There are also some skills that the candidates must have in order to qualify for this Aetna job, like:
- Needs to be highly organized;
- Needs to be effective in time management;
- Needs the ability to manage multiple priorities;
- Strong teamwork skills;
- Needs to be comfortable having his or her work measured;
- Needs strong keyboard and telephone skills.
Aetna Registered Nurse – UM Nurse Consultant Salary and Compensation
Being a highly skilled job that requires previous experience and strong skills, the compensation is as expected. An Aetna Registered Nurse – UM Nurse Consultant’s salary begins at approximately $50,000 per year, and can go as high as $87,000 per year. The salary may vary due to the number of hours, the bonuses a nurse consultant might receive, and profit sharing. The hourly rate starts at $24 and goes as high as $42. Overtime is also compensated, and for an hour of overtime the consultant can be paid up to $68.
Aetna Customer Service Representative Job Description and Duties
An Aetna Customer Service Representative handles all the problems and inquiries a customer might have, either via email, the Aetna phone number, or written correspondence. This is not a telecommuting Aetna job, so the schedule is different than that of a Nurse Consultant, from 8:35 a.m. to 5:05 p.m. There are no special requirements, and it doesn’t require an extensive work experience, so this can be a great way to start an Aetna career. But it does require some training, which the company will provide to all those selected to work at Aetna.
The job description and duties of anAetna Customer Service Representative are, according to Aetna’s official recruitment page:
- Provide high quality service using knowledge of plans, products, systems and procedures;
- Answer questions and resolve issues based on phone calls from physicians, hospitals, and all other providers;
- Access information from a variety of systems and references;
- Focus on identifying problems, and achieving best solutions;
- Handles a wide variety of calls;
- Identify service problems and initiate appropriate action to resolve problems;
- Utilize systems to track all events and outcomes;
- Educate physicians, hospitals, and all other providers on a daily basis through routine calls.
The main requirements and qualificationsfor an Aetna Customer Service Representativeare, according to the company’s official recruitment page:
- A High School diploma, G.E.D. or equivalent experience;
- Experience in a production environment;
- Customer service experiences in a transaction based environment such as a call center or retail location preferred;
- 1 to 3 years Functional – Customer Service/FE Customer Service – Provider – Traditional;
- Advanced level of General Business and Maximizing Work Practices;
- Advanced level of Service and Creating a Differentiated Service Experience;
- A functional level of Service and Providing Solutions to Constituent Needs.
Aetna Customer Service Representative Salary and Compensation
The typical salary for an Aetna Customer Service Representative starts at $28,000 per year and can go as high as $41,000, depending on experience and overtime.The hourly salary of an Aetna Customer Service Representative starts at $16, and can increase over time. Aside from the salary, these Aetna employees can also earn bonuses, and be a part of the company’s profit sharing program.
Aetna Social Worker Job Description and Duties
An Aetna Social Worker travels most of the time to Nursing Homes and/or Member’s homes within the designated area that need a long-term rehabilitation and/or psychosocial needs, in order to prevent exacerbations, re-admissions or the need for placement in custodial care. This is one of Aetna’s telecommuting jobs. The Aetna Social Worker is responsible for all case management, psychosocial, and quality of life activities related to the assigned cases.
The job description and duties of anAetna Social Worker are, according to Aetna’s official recruitment page:
- Responsible for the comprehensive management of members with acute or chronic conditions;
- Case management activities will focus on quality of care, compliance, outcomes and decreasing costs;
- Performs initial and periodic assessments of the members enrolled in the Long Term Care Program;
- Applies case management concepts, principals and strategies in the development of an individualized care plan for enrolled members that are at risk of poor outcomes, such as assessments, goal settings, andinterventions;
- Utilizes community resource expertise and alternate funding arrangements available to plan members when services are not available under the benefits program;
- Complies with all state requirements in the state where job duties are performed.
The main requirements and qualificationsfor an Aetna Social Workerare, according to the company’s official recruitment page:
- A Bachelor’s degree in Social Work,
- Minimum of 2 years experience in medical social work;
- Case management experience is highly preferred;
- Ability to travel locally as required.
Those interested in this Aetna job opportunity should know that the company prefers candidates who have the following licenses:
- Licensed Mental Health Therapist (LMHT)
- Masters of Social Worker (MSW)
- Certified Master Social Worker (CMSW)
- Licensed Clinical Social Worker (LCSW)
Aetna Social Worker Salary and Compensation
The salary of an Aetna Social Worker is 19% above the national average. The yearly salary begins at $55,000 and goes as high as $62,000, depending on experience, overtime, and other bonuses. Since the social workers use their own vehicles on the job, they receive monetary compensation for it. Aside from the salary and the aforementioned compensation, the Aetna Social Workers can also earn bonuses, and be a part of the company’s profit sharing program.
Aetna Clinical Care Manager Job Description and Duties
Even though this is a management job, it is also part of Aetna’s jobs from home employment opportunities. At least 25% of the time will require traveling within the designated area, and Clinical Care Managers use their own vehicle for that. The Aetna Clinical Care Manager assists and coordinates the Case Management Team in their activities, and develops, implements, and supports health strategies, tactics, policies and programs that deliver real benefits to the company’s members.
Aetna Clinical Care Manager Job Description and Duties
This is a highly skilled job that requires a substantial previous work experience, preferably in this or in a related field. The Aetna Clinical Case Manager makes assessments, plans, facilitates and advocates for options and services that need to meet a member’s benefit plan and/or health needs, by promoting optimal, cost-effective outcomes.
The job description and duties of anAetna Clinical Care Managerare, according to Aetna’s official recruitment page:
- Provides telephonic collaboration of care and services to plan members;
- Enrolls members into the care management program;
- Achieves and maintains an enrolled caseload of 60 members;
- Accesses and documents within multiple database systems;
- Coordinates care and services with the assistance of other plan staff members;
- Attends weekly and as-needed meetings and training sessions;
- Makes personal visits to members in the community.
The main requirements and qualificationsfor an Aetna Clinical Care Managerare, according to the company’s official recruitment page:
- An Associate’s degree or equivalent experience;
- 3 to 5 years of clinical practice experience, whether in a hospital setting or in alternative care settings such as home health or ambulatory care;
- A Registered Nurse (RN) License or Licensed Clinical Social Worker (LCSW).
Aetna Clinical Care Manager Salary and Compensation
The yearly salary for an Aetna Clinical Care Manager begins at $55,000 and goes as high as $79,000, depending on experience, location, and other bonuses and Aetna employee benefits. Since these managers also use their own vehicles on the job, they also receive monetary compensation for it. Aside from the salary and the aforementioned compensation, the Aetna Clinical Care Managers can also earn bonuses, and be a part of the company’s profit sharing program.
Basic Tips for Applying at Aetna
If you want to work at Aetna, you should consider a few things. First of all, it helps if you have some sort of an experience in a health related industry. For some jobs this is actually a requirement. It also helps to have some related licenses, so you might consider doing that first, to make sure you get as close as possible of being the perfect candidate. Keep in mind that recruiters will prefer to hire people who meet all their requirements, including the so called optional ones.
The easiest way to apply for an Aetna job is to do it online, directly on the Aetna careers page, on the company’s official site, www.aetna.com. The first thing you should do is to select those jobs you are interested in and read each description carefully. Decide first hand if you are comfortable with a telecommuting job or not, and apply accordingly. If you find an Aetna employment opportunity you want to pursue, begin the online application process. The basic rules of applying online are simple:
- Update your resume so that is custom made for this specific employment opportunity;
- Give as many details as possible in your resume about any of your previous work experience that is related to the company’s needs;
- When writing about your work experience, use numbers whenever possible (number of people you coordinated, number of patients you cared for, etc.);
- Follow each step of the application process and make sure you give all the correct information you are required in the Aetna employment form;
- Make sure you spell your email address correctly;
- Make sure you wrote your correct phone number;
- Complete the entire Aetna application process.
There are some other steps you can take to make sure you will be contacted for an interview:
- If the Aetna job you are pursuing requires certain certifications and you can obtain them in a timely manner, do so. Recruiters always prefer a candidate who already has them.
- In your resume, write all information in short sentences. It’s easier to read and to remember, and it also shows you know how to get to the point.
- Highlight your accomplishments. It is not bragging, it is the very thing recruiters want to know.
Benefits at Aetna
Working at Aetna not only means a career in a well respected company, but it also means fair pay for your work and great Aetna employee benefits, and this is one of the most important things people take into consideration when choosing the company they want to work for. The basic Aetna benefits are retirement plans, such as 401k, health insurance, and paid vacation and time off.
Aetna also offers short-term and long-term disability insurance for all its employees. Other benefits include wellness and fitness programs, and something called Financial Wellness. This is a program that offers free personal consultations with a certified financial planner or retirement education specialist, small workshops on financial and benefits-related topics and many online tools and videos to help employees reach their financial goals.
Aetna also offers an employee tuition assistance program which encourages professional development. The company provides financial support for continuing education through this program, which covers a portion of the tuition and registration fees for a college course. To all this, the company also has a great stock purchasing program, allowing its employees to smartly invest for a financially safe future.
Aetna Interview Tips &Aetna Hiring Process Information
Aetna’s hiring process has several steps, and it all begins with your online application. Aetna’s job openings are all posted on a secure website that will store all your personal information in accordance with the law. After your application, an Aetna human resource employee will review it. This first step of the hiring process might take up to two weeks, due to the great number of candidates, so you should be patient. If your qualifications and expertise match the job requirements, you will be contacted for a first interview, on the phone. This is why giving your correct phone number is so important. If you aren’t a good match, then you will receive an email informing you of it, which is very helpful, since not so many employers do so, and keep people guessing and waiting.
Now that you have been contacted for a phone interview, it’s time to prepare. Read as much as you can about the company, their activities, and about the job you will be interviewed for. Try to find as many similarities between your previous work experience and the responsibilities and duties of this particular career. The phone interview will be conducted by an Aetna Human Resources specialist, and it will last up to an hour. This is when they decide whether you will move on to the next step.
The next step is, of course, an in-person interview, whenever applicable. If you are applying for a telecommuting job, this might not be the case. But, in most cases, an in-person interview is what will happen. This can take several hours. During this in-person interview, there are a few basic rules you should follow:
- Smile and make eye contact;
- Firmly shake their hands;
- Be engaged; not to mellow, and certainly not hyperactive;
- Speak with a calm voice;
- Respond with full sentences;
- Be sincere.
Aetna’s hiring process ends with a background check and contacting each reference you provided. This final step usually takes five to seven days, so, again, you should be patient. If everything checks out and the hiring manager thinks you are the candidate they were looking for, you will be contacted with an initial verbal offer.
Frequently Asked Aetna Interview Questions
If you have already been through some interviews, you should expect the Aetna interview questions to not be very different. They will be activity related and industry specific, but there will also be the usual interview questions everyone expects. The most frequent Aetna interview questions are:
- Why do you want to work for Aetna?
- What do you know about the company?
- What do you know about this specific job?
- How do you fit into this company?
- How do you handle conflict with a coworker?
- What are your long term goals?
- How do you feel about working with customers via email, chat, and phone?
Of course, there will be other questions that you will have to answer during an Aetna interview, like the reason you left your former employer or the reason you want to live now. Although these might be tricky, do not use cliché interview answers.Answer as honestly as you can without talking too much or saying bad things about anyone. Be sure of yourself and don’t forget to smile once in a while.
Official site: www.aetna.com
Official career site: Aetna Careers