Employment at Verizon
Verizon Communications Inc. is the largest & most successful wireless communications company in the United States. The company’s headquarters can be found in Lower Manhattan, New York City. Between the years 19830 and 2000, Verizon was called Bell Atlantic Corporation. After a merger with GTE, the company changed its name to Verizon (Latin for ‘truth’). The company participates in many donations and sponsors several major organizations including IndyCar Series, the National Hockey League & Football League. In addition to this, the Verizon Foundation, Verizon’s philanthropic arm, donates approximately 70 million dollars every year to non-profit organizations. The corporation is also hoping to reduce its carbon footprint by 2020, so it started investing in solar panels and natural gas fuel cells.
All in all, Verizon is forward-thinking Corporation which has set new standards in the communications industry. From what we’ve heard from many employees, it is also a great place to work.
Because the telecomm industry is on the rise, you can find great employment opportunities with Verizon. Applicants will regularly find sales and customer service positions in corporations such as Verizon. Verizon has over 175,000 employees and a service that connects over 300 million individuals in the United States. The invitation to apply for Verizon careers sounds something like this: if you want to build your career in a dynamic and challenging company that handles powerful technology, Verizon can offer extraordinary possibilities.
Truth be told, Verizon careers will look extremely good on a resume simply because the company is one of the most respected in America. So if you are planning on applying for a position with the company, sit back, grab a coffee and read our Verizon Careers tutorial.
Official site: Verizon careers
Applicants who are looking to join the ranks of the company should submit their Verizon jobs and employment form on the Verizon careers page. You can access it from the link above. Verizon has created a comprehensive career website which contains essential information such as benefits, requirements, Military programs, Company vision, Responsibility, news and more. You should definitely read all the content on the website before starting the application process. By doing this you will be able to learn more about the company and what it wants from its employees.
Once you have gathered all the information you need you can start browsing for Verizon jobs through the “Search Careers” tool. You can sort different Verizon careers according to keywords, categories and location. Like most career websites, the search engine will display relevant Verizon jobs along with a map highlighting their location. By clicking on the job title, you will be redirected to a page with the job’s description. Alternatively, clicking on category will redirect you to the specific department.
After you read the job’s description you can click on the “Apply” button. A pop-up will appear asking you to connect with LinkedIn or to upload a resume/cv directly. The next step would be to Confirm your identity by filling out personal information. The company will ask you a set of questions related to your age, abilities, and military service & other. The last stages you need to fill out are “Self ID”, “Disability” and “Final”
Minimum Age for Employment at Verizon
You have to be at least 18 years old to submit your Verizon job application.This rule applies to most entry-level available positions. You should keep in mind that, even if you are allowed to apply for specific jobs, you will, most likely, not be accepted for any of them. That’s because Verizon careers in certain departments require higher-education and experience and this can only be gained with age.
Verizon Hours of Operation
Monday to Saturday from 9:00am to 8:00pm and Sunday from 11:00am to 6:00pm.
You can use the Store Locator tool to find stores for Internet, TV or Phone Services and Wireless Services.
To search for stores that provide wireless services you can use this link: www.verizonwireless.com/stores/
Verizon Careers and Income
Available Verizon careers: Sales Manager, Financial Analyst, Human Resources Representative, Entry-Level Quality Assurance Tester, Intern-Business Sales, Store Manager, Assistant Manager, Service Technician, Rep-Retail Sales, Customer Service Representative and Sales Associate.
Verizon, as one of the major providers of wireless services, offers nationwide coverage and 4G LTE network, which has millions of subscribers across the United States. The communications company offers plenty of Verizon jobs in corporate capacities, distribution, call centers, customer service and retail environments.
Hiring opportunities at Verizon usually include entry-level jobs in retail stores that are located in malls and shopping centers and as centralized call centers. Applicants in suburban and urban areas that are very populated will find most of the telecomm positions available with the giant wireless provider because of the service’s distribution in high concentration.
Potential employees should know how important an innovative spirit is to the company. Verizon usually conducts hiring for people who understand the newest technologies in mobile devices and have very pleasant attitudes and polite demeanors. Many of the sales positions available at the company will require the workers to upsell numerous accessories and services which may require tactics that were learned only from experience in similar professional environments.
Job-hopefuls who submit a Verizon application must have at least a year of experience with the skills that have been developed in the last five years. Verizon jobs also demand familiarity with technology, hardware and software. These skills are crucial in order to receive employment consideration at Verizon.
Verizon Careers and Pay Scales
Applicants should also have high school diplomas in addition to professional experience and they must be at least 18 years old in order to receive employment consideration. Workers will receive competitive pay, Verizon employee discounts on services and merchandise and exclusive work benefits packages. Verizon wireless jobsare available for all types of people regardless of background, race, religion or gender.
Verizon wireless jobs available:
Sales Associate – Job Description and Duties
This is the most accessible entry-level position inside the company. Sales associate positions mostly involve customer care responsibilities. Employees will have to greet patrons, try to sell devices and personalized services and listen to the needs of their customers. This position will generally involve full-time hours which include holidays, weekends and nights. A factor in hourly pay scales will also be the commission. The general salary and compensation scale for sales workers will start at around $10.50 an hour and will rise to more than $20, depending on the employee’s experience.
Customer Service Representative – Job Description and Duties
The customer service representatives at Verizon will usually work in call centers and provide patrons with information about available services, upgrades, processing and billing, knowledge about account balances and troubleshooting. This entry-level position doesn’t demand any formal qualifications in order to receive hiring consideration.
Individuals who are patient and who are able to work in a stressful environment will mostly excel as customer service employees. The job will also require employees to have varied schedules, which will extend through holiday seasons, weekends and nights as well. Employees in the customer service department at Verizon can make anywhere from $12 to $20 per hour.
As a customer care representative, you must always smile when you speak, you should always speak professionally and clearly when you are over the phone, listen very carefully to the given instructions so you can complete the required tasks and you should always remain calm when you get yelled at by rude and unreasonable customers. You shouldn’t get angry or upset when being yelled at as it could happen many times during the working day.
Verizon careers as customer service representatives are constantly being advertised. This means that there is a high demand for employees in this position. Considering that Basic English skills are the main requirement, it shouldn’t be hard to land this position.
Verizon Careers in Management
Every division of customer service and retail requires managers in order to enforce and maintain the company protocol, drive sales, set schedules and motivate entry-level workers. Prior experience in leadership and retail sales will be vital in order to gain employment as a manager at Verizon.
Dedicated, confident and strong workers are the ideal candidates for Verizon managerial roles. Both customer service and retail managers will have to possess great interpersonal abilities and the skill to diffuse situations of high stress. Managers will generally earn annual salaries starting at $40,000, with the pay scales increasing to over $80,000 with the gained experience.
Basic Tips for Applying at Verizon
People who are looking for work in the telecomm company Verizon should expect the interview procedure to last from one to five weeks, depending on what position they desire. Entry-level positions usually take the least amount of interviews to receive hiring consideration. These interviews will usually require one or two interviews in-person in order to gain employment.
Managerial positions might put applicants through more than four weeks of review before hiring. People who submit a Verizon job application should prepare hiring items before entering any information on the online application or prior to attending personal interviews with the hiring staff at Verizon. Preparations such as practicing explaining motives and desires for working at Verizon, reviewing work history or even mock interviews with family will all serve as means of preparing for the formal recruitment meeting with the company.
Advanced Tips for Applying at Verizon
In order to apply for one of the Verizon Wireless jobs you must submit a Verizon application online. If your Verizon application is successful you will receive a phone call from a hiring manager in no-time. Also, if you are applying for a customer care position, you will be tested on the phone in order to determine whether or not you are a good fit with the company. Even if you are amazing at face-to-face customer service, this doesn’t mean that you will be amazing at over-the-phone customer service. Telephone customer service demands other skills in how you handle your voice inflections and attitude.
You should carefully fill out the application form. Although most questions are pretty basic, you will have a few trickier ones. Even if you have nothing to add in a certain field you should put down something like “read” or “will answer at the interview”. Avoid spelling & grammar mistakes as much as possible and try to stay relevant. You don’t want to add information in your CV that has nothing to do with the Verizon career that you are applying for.
Telephone customer service employees will work long hours with a very tedious work. However, the rewards can be prizes, awards, bonuses and self-satisfaction. If you consider that you can handle the pressure, you should submit your Verizon application. After you are employed, you can advance into management and to a career that is satisfying and fulfilling. You will also be very well trained. Verizon offers a 7 week training program that focuses on knowledge about all the aspects and responsibilities of a customer service representative.
Verizon Application Status
Because Verizon doesn’t require you to create an account during the hiring process, you will also not be able to check the status of your application through a Verizon employee dashboard. However, it is possible to track the position that you applied for on the official site. Workers will also usually receive emails in confirmation of the submitted hiring materials. You can also check the status of your Verizon application by making a phone-call to the location that you are applying for.
Benefits at Verizon
Employees will gain access to what the company has called the Total Rewards program. Employment benefits that are available include paid training programs, career development, financial planning assistance, emergency leaves of absences, tuition assistance, employee assistance programs, holiday and vacation time, disability coverage, services to dental and medical, discounts on company services and merchandise, bonus incentives and 401k retirement plans. The telecomm company will also offer discounted memberships to fitness centers and gyms all over the United States.
Verizon Interview Tips & Hiring Process Information
Verizon Wireless jobs are available in telecommunications. In order to receive employment with Verizon, applicants will have to face a two to three week process involving an online Verizon application, two interviews over the phone, computer based assessments, mock scenarios and group and one-one interviews with the management. Workers should expect to commit to Verizon’s policy for a drug-free and safe work environment by going through an extensive background check and illegal substances screening.
In order to prepare for the interview procedure, you should research the company background and its codes of conduct. You should attend each of the hiring sessions with knowledge of the numerous services and plans offered by Verizon and the devices they support. You should also prepare a mental portfolio of prior work experiences that show your commitment to customers, your ability to thrive in a team setting and your high standards of doing business.
Potential workers should also have the ability to recall relevant work experiences with ease and to present them in the STAR structure (Situation, Task, Awareness and Result). Examples of inquiries that demand the STAR structure include “Give an example of how you sold something to a customer” and “Give an example how you dealt with a difficult customer.”
When you take the computer assessments, you should give each of the questions serious consideration but still keep a steady pace. You should leave all the complicated questions for the end, for when you’ve finished the rest of the section. Workers can prepare for the mock customer call with the help of role-playing with a member of the family or a friend.
This will help you practice how to maintain a friendly and positive demeanor while tending to challenging situations. In order to exceed the expectations of the hiring staff and gain an edge in the retail sector, you should make flashcards of the numerous devices offered by Verizon complete with some essential features listed on every flashcard.
Frequently Asked Verizon Interview Questions
Below you will find a list with the most common Verizon jobs interview questions. We collected them from specific career websites and forums:
- Tell me about a time when someone you’ve worked with at a past job didn’t follow company policies or procedures? What was your response or what did you do?
- How do you feel about only getting 3 holidays off?
- Describe a time when you had to deal with a customer who was not satisfied with the service received. How did you handle this customer?
- On a scale of 1-10 – 10 being the greatest – how would you rate your knowledge of technology?
- Describe a time when you had to work under deadline.
- Describe a time when you had to multitask.
- Describe a time when you had to apply something you learned to work environment?
- What percentage of target revenue will you consistently deliver, starting when and specifically how?
- Tell me about a time you helped a customer solve a difficult problem.
- Describe a situation in your life or job where there was an unforeseen issue and what you did to overcome it.
- What was an important decision you made recently?
- What would you do if you had an upset customer?
- Describe a time you had to work with a challenging member of a team, how did you cope with it?
- How do you handle stress?
- Tell me about a time that you had to juggle multiple projects and how it turned out.
- Why do you want to work for Verizon wireless?
- How good would you rate yourself in terms of technology and why?
- What did you like most about any electronic device you owned?
- What separates you from other perspective applicants?
- Show me how you would sell this phone to a customer.
- What are some apps you currently have on your devices?
- If I was stuck in traffic, how could you help me get to the store faster?
- Tell me about a time when you had to forego doing something for a customer that would have helped your business but was against company policy.
You should seriously thing about interview answers that would be good for the scenarios presented above. Ask a friend to do a mock interview with you if you aren’t feeling too confident.
Verizon Additional Information
Verizon Wireless offers its services to both commercial and residential entities. The 4G LTE network provides very high-speed internet and mobile connections in mostly every part of the United States. Private Citizens, hospitals, schools and retail stores can all take advantage of the expansive network with the use of computers, tablets, traditional phones and smartphones.
Verizon Official Website
You can visit the Verizon official website by going to this address: http://www.verizon.com/
You can search for available jobs within the company by going to this address: http://www.verizon.com/about/careers.
This concludes our Verizon jobs guide. We hope that the information we shared is helpful for you during your application process. Keep in mind that it is possible to apply for multiple Verizon jobs at the same time as long as you change the resume in a way that makes it relevant for each position.